Description

A concentrated single day of training designed to improve communication skills to a successful, effective level, ironing out any problems in communicating in a business setting. We will show how negotiation is needed every day in your work setting. This Advanced Executive Assistant Course forms part of Level 5 Executive Assistant training within the IEAA qualification framework.

This Advanced Executive Assistant Course delivers an intense virtual classroom-based training day. The course aims to support you in acquiring the skills underpinning effective communication and negotiation, enhancing your confidence and use of influence as a tool.

Format

Course delivery is in a virtual classroom by an experienced business trainer. This course is fully interactive with an experienced facilitator and other delegates of similar backgrounds. One day, 10:30 to 16:30, in a virtual classroom. This course is focused on the practical application of course material.

Content

Make your communication effective; ensure you get the results you want or need
Not only top managers can be influential; see how to use influence at your level within the organisation.
Communicate to get results with external contacts and key people.
How to handle difficult situations
Effective use of questions
Enhance relationships with your colleagues
Be able to explain concepts and processes, even difficult ones, in a way others can readily understand
Be confident at meetings.
Listen actively and effectively.
Acquire negotiation skills and apply this in your daily routine with internal and external contacts.
Originate your own opinions as a way to increase your influence.

Dates

One-day course from 10:30 to 16:30 in a virtual classroom