The Introduction to Secretarial and PA Careers – Level 2 provides students with a realistic and practical introduction to the functions and skills required to gain an entry-level job in this field. It can also be a foundation for students without a previous office background to enable further career development on our PA Course.


Provides a good beginner-level range of foundation secretary/receptionist or admin assistant skills; creates confidence; facilitates early entry to the job by creating job readiness.

Course Format

Starts with a 2-day tutor-led course segment in a virtual classroom and two months of online learning, with a flexible schedule.

Course Content

Virtual Classroom – Foundation Office skills

  • Company structures and job roles;
  • Health and Safety;
  • Purpose of the Office;
  • Duties of a junior secretary;
  • Receptionist functions and duties;
  • Telephone etiquette and procedure;
  • Incoming and outgoing mail;
  • Basic HR dept functions;
  • Proofreading;

Online – Microsoft Office and Typing Training

  • Touch typing to 25wpm;
  • Copy typing;
  • Beginner training in MS Word and Excel

Dates and Duration

The MS Office and typing elements of the course can be started before the course start date if requested, as many students are anxious to move into a job at an early date. The course times are extremely flexible to aid students who cannot attend full-time. It can be delivered in two hour tutorials.

‘I am very happy with the course. It was a very good decision! I would recommend it to everyone. She further added that she ‘…would like to do the next level’.

Suitable for

Ideal for students searching for a starter job as a junior secretary or receptionist. It is great for school leavers, foreign workers looking to train for a first office job in the UK and people with experience in non-clerical work who want a new career.


Level 2 IEAA Certificate – Introduction to PA Careers